You will obtain valuable information regarding your rights as a visitor to this site in the Internet Privacy Statement. The Copyright and Proprietary Rights Information summarises how visitors may employ the content of this site. We aspire to provide you with the same level of service on our website that you will enjoy at our Hotel.

Foreword. The Glen Eagle Manor is dedicated to providing first-rate service to all of its customers, to include respect for their concerns about privacy. We understand that visitors to our website may have questions as to how this website collects and uses information. Therefore, we have prepared this statement to advise you of the privacy principles by which we operate.

Browsing. Visitors browsing our website do so on an anonymous basis. We have not constructed this website to collect any information from your computer without your participation. This is to say, that unless you voluntarily and knowingly afford us with information, we will not know your identity, your e-mail address, or any other information specific to you.

Information. When we need to collect information from you, we will request that you voluntarily supply only that which we require. For example, if you wish to make a reservation at our hotel, we will ask you for information such as name, address, telephone number, e-mail address, credit card type, credit card number, expiry date and room preference etc., in order to administer your reservation. We then use your e-mail address to confirm your reservation and, if needed, we may use the other information to contact you for assistance in processing the booking. We will use your name, address, telephone number, and e-mail address to process your payment. When we ask for personal data, when making a reservation, including your name, address and credit card details, this is transferred over a Secured Sockets Layer (SSL) line provided you are using a SSL enabled browser such as Microsoft Internet Explorer or Netscape Navigator. This guarantees that your information is encrypted as it travels over the Internet. This protected mode is enabled prior to any such information being sent out from your computer. You will know secure mode is enabled when the padlock icon in the lower right hand corner of your screen appears, in the locked position. In addition, when accessing a secure server, the first characters of the site address will change from "http" to "https." Once information arrives at The Glen Eagle, it is stored on a secure server behind a firewall that is designed to stop access from the outside. We may also ask if you would fill out an online customer survey, to acquire your suggestions and comments regarding your use of our services, provided that this information is voluntary.

Internet Protocol (IP) Address. An IP address is a number that is automatically assigned to your computer each time you surf the Internet. When a user requests access to our site, our server logs the user's current IP address. We use IP addresses to help identify problems. We do not link an IP address to anything identifiable in person, therefore every user session is anonymous.

The Glen Eagle Manor's Use of Information. We consider and process the information you provide to us as confidential information. Accordingly, it is subject to our company's safety procedures and thorough corporate policy regarding the protection and use of such confidential information.

All surveys and other such non-reservations information is used solely for the purpose for which that information was collected. It is not used for direct marketing or shared with other organisations. Personal information you provide to us when making a reservation is applicable only for the purpose of meeting your reservation requirements. Should you cancel your reservation, this information is stored only for record-keeping purposes and not accessed again. Upon completion of your occupancy at The Glen Eagle Manor, the information you provide may be used for direct marketing, for the sole purpose of mailing materials.

Disclosure of Information. The Glen Eagle Manor will not vend, trade, sell, rent or release such information to persons outside of the hotel, for their use without your approval and providing you with the opportunity to opt-out.

Links to Other Sites. Should you choose to leave The Glen Eagle Manor site via links to other sites, The Glen Eagle Manor will not be responsible for the privacy policies or content of those sites, nor is The Glen Eagle Manor responsible for any cookies such sites might leave on your computer's hard drive.

Email Community and Opt-Out. It is our aim to send you only e-mail communications that will be of use to you and that you might want to receive. When you join our e-mail community, by providing your e-mail address, we may periodically communicate with you via e-mail and provide information about special offers and promotions at the Glen Eagle Manor that may be of interest to you. If you do not wish to receive such e-mail information please contact us direct.

Legal Issues. The Glen Eagle Manor will only disclose personal information when required by law, or in the (good faith) belief that such action is crucial to investigate or protect against any unsafe activities to Glen Eagle Manor guests, visitors, employees, or property (to include this website), or to others.

Conclusion. Your privacy concerns are very important to us. We sincerely hope that this privacy statement has been of assistance to you.

If after reviewing this Statement you have any questions or privacy concerns please send an e-mail to generalmanager@gleneaglemanor.com.

Redicare Ltd trading as Glen Eagle Manor Private Hotel
Registered Number :	04459074
Registered Office :	1 Luton Road, Harpenden, Herts AL5 2PX
Telephone :	01582 760271
Website :	www.gleneaglemanor.com